Reservation Cancellation Policy. (policy is chosen by the business partner per activity / trip)
Cancellation by Customer
The online platform xtremegreece.gr acts as an intermediary between you (the end user) and the providers - Affiliates. Therefore, when booking an activity through the online platform xtremegreece.gr, you book directly with the Provider-Partner with the ultimate goal of always providing you with the largest selection of activities and the best booking experience!
The same is true for our network of Providers. To avoid last-minute cancellations, which can represent significant losses for our Affiliates, each of them chooses the cancellation policy that it deems appropriate for their business.
Therefore, unless otherwise specified in the activity descriptions, each activity is assigned one of the following three cancellation policies:
• Cancellation 5 days (or more) before business day: Full refund
Cancellation between 4-2 days before
business day: 50% refund
Cancellation 48 hours prior to business day: No refunds
Cancellation up to 12 days (or more) before business day: Full refund
Cancellation between 11-5 days before business day: 50% refund
Cancellation 4 days (or less) before business day: No refunds
Strict (usually involving activities of five days or more)
Cancellation up to 30 days (or more) before business day: Full refund
Cancellation between 29-12 days before business day: 50% refund
Cancellation 11 days (or less) before business day: No refunds
If the Client does not show up to the Partner and the designated location at the date and time the activity is performed, the Partner will notify the Client of the non-appearance of the platform via email within 24 hours of the scheduled execution date and time. of activity. This is treated by the parties as if the customer had appeared and the activity had been executed.
If a customer requests a change in the scheduled dates of an activity, if this modification is possible (this will depend on the activity). This can be done by email at firstname.lastname@example.org. We will contact the Affiliate to see if such a modification is possible for you. If the modification request is accepted by the Partner, a new booking summary will be issued and sent to you.
However, we note that on the one hand Partners are not obliged to accept changes in dates or schedules, on the other hand it may not be possible to make such a change for many reasons that cannot be foreseen now. These requests, if accepted, may be subject to any additional charges in accordance with the Special Partners' terms and conditions.
If the modification request is rejected, your request will be treated as a cancellation in accordance with the above policy.
Try contacting us or your Partner as soon as possible if you cannot attend the activity on the due date. Affiliates and xtremegreece will do their best to find the best solution to refresh or postpone your activity.
Cancellation by Partner
Affiliates are committed to providing Customer Activities in the best possible way. Partners can only cancel an activity if conditions make it impossible or dangerous (eg due to weather conditions or force majeure).
In such case, the partners will inform the platform as soon as possible, in any case at least 8 hours prior to the execution of the activity, so that the client is informed in a timely manner. In this case the Partner will consult with the client and determine another day and / or location etc for the performance of the activity, without any additional burden for the client. If it is not possible to perform the activity, then the customer is refunded the amount paid, less the refund.